At The Raconteur Studios, we aim to provide a seamless experience for our customers. As our primary products are digital, our Shipping and Delivery policy outlines how you will receive your digital purchases.
1. Delivery of Digital Products
- Instant Access: Upon successful payment, your digital product will be available for immediate download. You will receive an email with a download link, or you can access your product directly from your account on our website.
- Email Confirmation: An email confirmation will be sent to the address provided during checkout. This email will contain the details of your purchase and the download link for your digital product.
2. Access Issues
- Troubleshooting: If you encounter any issues accessing or downloading your digital product, please contact our customer support at The Raconteur Studios. We will assist you in resolving the issue as quickly as possible.
- Link Expiry: Download links may have an expiry period for security reasons. Ensure you download your product promptly. If your link expires, contact us to request a new link.
3. No Physical Shipping
- Digital Only: As our products are digital, there are no physical items to ship. This eliminates shipping costs and delivery times, providing you with instant access to your purchases.
4. Customer Support
- Contact Information: You can reach us via email at info@theraconteurstudio.com. For quick assistance, please include your order number and a brief description of the issue.
5. International Availability
- Global Access: Our digital products are available for purchase worldwide. As there is no physical shipping involved, international customers can enjoy the same instant access as local customers.
6. Refund and Cancellation Policy
- All Sales Final: Please refer to our Cancellation and Refund Policy for details. Due to the nature of digital products, all sales are final and non-refundable.
7. Privacy and Security
- Data Protection: We prioritize the security of your personal information. For details on how we handle your data, please refer to our Privacy Policy.